Privacy policy

Privacy Policy – Fitlywear L.L.C-FZ

Last Updated: January 2026

Fitlywear L.L.C-FZ (“Fitlywear”, “we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience.

Fitlywear is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, disclose, store, and protect your personal information when you visit, use, or make a purchase through the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to you. It does not include information that is anonymized or de-identified.

Depending on how you interact with the Services, we may collect the following categories of personal information:

Information You Provide

Name, shipping address, billing address
Email address and phone number
Account details such as username and password
Order details, returns, exchanges, and cancellations
Communications with us (customer support messages, emails, WhatsApp messages)

Payment Information

Payment method details (processed securely via third-party payment providers)
Transaction confirmations and payment status
(We do not store full card numbers on our servers.)

Automatically Collected Information

IP address
Device type, browser, and operating system
Usage data such as pages viewed, time spent, and interactions
Cookies and similar tracking technologies

2. Sources of Personal Information

We collect personal information from:

You directly, when you place an order, create an account, or contact us
Automatically, through cookies and similar technologies when you use the Services
Service providers, including Shopify and payment processors
Third parties, such as marketing and analytics partners (as permitted by law)

3. How We Use Your Personal Information

We use personal information to:

Provide and Improve the Services

Process orders, payments, deliveries, returns, and exchanges
Manage customer accounts
Customize and improve your shopping experience
Recommend products based on your preferences

Marketing and Communications

Send order confirmations and service-related messages
Send promotional emails or messages (you may opt out at any time)
Display relevant advertisements where permitted

Security and Fraud Prevention

Protect against unauthorized access, fraud, or misuse
Secure payments and customer accounts

Legal and Compliance Purposes

Comply with applicable laws and regulations
Enforce our policies and terms
Respond to legal requests or disputes

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, analyze performance, personalize content, and improve user experience. You may control or disable cookies through your browser settings, though some features may not function properly without them.

5. How We Share Personal Information

We may share personal information in the following circumstances:

With Shopify, payment processors, shipping partners, and other service providers who help us operate our business
With marketing and advertising partners, where permitted, to promote our products
With affiliates or within our corporate group
When required by law, legal process, or to protect our rights
During a business transaction, such as a merger or restructuring

We do not sell personal information.

6. Targeted Advertising & Your Choices

We may use personal information to show relevant advertisements. You may opt out of targeted advertising by:

Adjusting your cookie preferences
Unsubscribing from marketing emails
Contacting us directly using the details below

7. Relationship with Shopify

Our Services are hosted by Shopify, which processes personal information to provide and improve the platform. Shopify may process data collected from your interactions with our store and other merchants.

For more information, please review:
🔗 https://privacy.shopify.com

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies before providing any personal information.

9. Children’s Privacy

The Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

10. Data Security and Retention

We implement reasonable security measures to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to:

Provide the Services
Comply with legal obligations
Resolve disputes
Enforce agreements

11. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Request correction or deletion
Request data portability
Opt out of marketing communications

We may need to verify your identity before fulfilling requests.

12. International Data Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on recognized legal safeguards for international data transfers.